Conditions of Provision of Services – Tell Systems Limited (“TS”)
1.1 Unless otherwise agreed in writing, these conditions apply exclusively to each transaction
(“Contract”) for the supply of Services by TS to a Client (“the Client”) (together “the Parties”).
1.2 Hosting Services, as defined in the Schedule, will only be provided if agreed in writing by TS and
the Client, and duly paid for.
1.3 The Client warrants to TS that it is entering into the Contract as principal and not as agent on behalf
of any person, firm or company.
1.4 The Definitions in the Schedule apply to these Conditions.
2.1 The schedule for commencement and completion of the work shall be as agreed between the
Parties. Time shall not be of the essence of the Contract nor any part thereof.
2.2 TS may in its absolute discretion subcontract the performance of any of its obligations under this
contract. The Contract may not be assigned by the Client.
2.3 Where TS takes over support of, or is required to make amendments to, an already existing system
or web site, it shall be a fundamental condition of the provision of such services that TS shall for the
duration of the Term have exclusive access to the system code so that the system and/or web site as
the case may be shall be under TS’ control. The Client warrants that in providing such access no
intellectual property rights of any third party shall be infringed, and the Client shall indemnify TS in
relation thereto in accordance with clause 4.2 hereof.
2.4 Where the Client asks TS to undertake development and/or maintenance work on an existing
system, developed other than by TS, the Client acknowledges that best practice entails TS
undertaking a thorough evaluation of the existing code and system, and documenting the same
before TS undertakes any work on it, and that TS is entitled to charge on a time and materials basis
for such evaluation and documentation.
2.5 In the circumstances envisaged under clause 2.4 above, where TS does not undertake such
evaluation and documentation, whether at the Client’s request or otherwise, TS shall not be liable
whatsoever for any unforeseen consequences of its work on the system and/or code. TS shall not in
any event be liable (whether such evaluation and documentation has taken place or not) for any
consequences that are not reasonably foreseeable, nor for any pre-existing bugs in the system/code
at the point that TS commences work. TS reserve the right to amend any proposals or estimates as
to time and/or costs of work to be undertaken as a result of unknown bugs or of unforeseen
consequences of TS’ work on the system that will incur TS in additional work.
2.6 All development is undertaken with then current industry browser technology in mind, but no
warranty is give as to compatibility with any specific browsers unless specifically agreed. No warranty
is given as to compatibility with any future evolutions of any browser technology, whether specified or
not. TS reserves the right not to support unofficially released or Beta versions of browser software
(this includes nightly build and alpha versions).
2.7 TS make all reasonable endeavours to ensure sites and systems are tested prior to release to the
Client, unless otherwise agreed. However, it is the Client’s responsibility to ensure full testing of the
site and/or system and/or modifications thereto to their own satisfaction.
2.8 You are required to take steps to ensure your site complies with the Disability Discrimination Act
and any related provisions. This may include taking into account accessibility to the site for the
visually impaired. We will advise you how to achieve this from a technical perspective, however it is
not our function to give legal advice and you must satisfy yourself as to the full nature and extent of
your legal obligations regarding any work we undertake on your behalf. Any liability for failing to
comply with the Act and any related provisions is yours alone.
3 Hosting Services
3.1 The Client acknowledges and accepts that TS’s systems, servers and equipment may from time to
time be inoperative or only partly operational as a consequence of mechanical breakdown,
maintenance, hardware or software upgrades, telecommunication connectivity problems or other
causes and that no liability attaches to TS as a result thereof.
3.2 TS will not be responsible for the accuracy and functionality of the materials supplied by the Client
either in the form in which it is provided by the Client or as modified upon accordance with the
Client’s instructions for inclusion on the web site (“Client Content”).
3.3 If TS reasonably forms the view that the Client Content of any web site may be pornographic,
defamatory, misleading or deceptive, otherwise in breach of any third party’s rights, or in any way
unlawful TS may remove that content from the web site.
3.4 The Client agrees that any works, items, materials, or information of whatever nature produced or
developed by TS or under TS’s direction pursuant to or in the course of providing Hosting Services
shall remain the sole and complete property of TS, whether such property is tangible or is in the
nature of intellectual property (including copyright and rights of confidential information).
3.5 All hosting services are provided for a minimum twelve month rolling period and are payable in full
in advance. If hosting is provided for a new site, hosting charges must be paid in full before the site is
deployed to a live environment. The Client may terminate the hosting services contract and/or notify
TS of the Client’s intention to move to an alternative host by giving not less than two months written
notice to expire at the end of such a twelve month period. Where the Client purports to terminate
earlier than permitted by this clause fees for the full twelve month period remain due and payable
whether or not invoiced at the time.
3.6 If the system and/or website is hosted other than by or on behalf of TS the Client acknowledges
that TS will not have control of the files and system environment and will not know if any code has
been altered. Accordingly, if TS is required to fix any issues that arise, or perform any work of
whatever nature on the externally hosted systems, TS will charge for such work on a time and
3.7 The Client acknowledges that the provision by TS of hosting services entitles TS to move its site
between servers and/or third party hosting providers as TS shall see fit.
3.8 The Client acknowledges that unless it has contracted and paid for the provision of a dedicated
host server, it shall only be entitled to reasonable and fair use of the facilities of the shared host
server. If in TS’ sole opinion the Client exceeds such use, TS shall be entitled to require the Client to
move their site or system to another server (whether hosted by TS or otherwise) and to charge
accordingly. In such circumstances, TS shall be under no obligation to maintain the Client’s site
and/or system on the new hosting environment.
4 The Client’s Obligations
4.1 The Client shall afford TS and its personnel such access to the site and records, information and
other material of the Client as TS may reasonably require to provide the Services. Further, the Client
4.1.1 make available such working space, facilities and accommodation as TS and its personnel may
reasonably require. Such working space, facilities and accommodation shall be at least comparable
to those afforded by the Client to its own personnel or similar status;
4.1.2 make available appropriate personnel to liaise with TS.
4.2 The Client warrants that input material will not infringe the copyright or other intellectual property
rights of any third party and the Client will indemnify and hold harmless TS against any and all loss,
damage, costs, expenses or other claims of whatever nature and howsoever arising from any such
5 Fees and Payment
5.1 The price of the Services is TS’s quoted price and is exclusive of VAT, insurance and
disbursements. Proposals will be valid for 2 calendar months from issue although TS reserves the
right to change any Proposal including as to the Price if the Services are more complex than
anticipated or instructions from the Client change. TS is only bound by orders which it has accepted
in writing. An accepted order can only be cancelled or varied with TS’s consent.
5.2 Unless TS agrees otherwise, the Client will pay the Price, VAT, insurance and disbursements
without deduction or set off (whether formally demanded or not) within 30 days (subject to the
following) of receipt of an invoice. TS reserves the right to render interim invoices as the Project
progresses such invoices to be payable within 14 days and otherwise in accordance with this clause
5. If payment of any interim invoice is delayed or not made in full and without prejudice to TS’s other
rights and remedies hereunder TS reserves the right to suspend working on the Contract until
payment is received in full.
5.3 If the Client fails to make any payment when it is due then, without affecting any of TS’s other rights
or remedies, TS is entitled to: cancel the Contract or suspend the performance of the Contract which
may include at TS’s option taking down a site whether the subject site of the unpaid or partly paid
invoice or otherwise; charge the Client interest at 5% a year above HSBC Bank’s base rate at the
time on all unpaid amounts; withdraw all credit facilities extended to the Client and require immediate
payment of all outstanding invoices whether or not these are due for payment; and/or cancel and
withdraw any trade or other discount allowed on the price.
5.4 All invoices by TS to the Client will be in pounds Sterling.
5.5 A deposit for the project cost as set out in the proposal is payable before any development work is
undertaken. Following commencement of work, invoices will be raised fortnightly for work undertaken
at the agreed daily rate, up to and including 90% of the Price, and such invoices shall be payable as
interim invoices under the terms of clause 5.2 above.
5.6 Sign Off
5.6.1 When TS believes it has completed the Services it will notify the Client accordingly, send the
Client the final invoice (typically for ten per cent of the Price) and give the Client 30 days to assess
the Services (“the Sign Off Period”). The Client must raise any issues it has in relation to the Services
within the Sign Off Period as soon as reasonably possible.
5.6.2 Any issues raised by the Client under 5.6.1 shall:
18.104.22.168 be remedied by TS at no additional charge within the Sign Off Period where possible
to the extent that such issues are in TS’s sole opinion part of the Contract; and/or
22.214.171.124 where in TS’ sole opinion such issues fall outside the scope of the Contract (and the
Client is specifically referred to clause 6 in this regard) the raising of such issues shall not delay
payment of the final invoice but shall constitute the subject matter of a separate contract between
the parties to be charged and paid for at TS’s then prevailing rates and otherwise in accordance
with these Conditions.
5.6.3 The Client shall not unreasonably withhold or delay either acceptance of the work or
notification of any issues arising.
5.6.4 If no issues are raised or such issues fall to be dealt with under 126.96.36.199 the Client shall be
deemed to have accepted the Services and the final invoice shall become immediately due and
payable on expiry of the Sign Off Period.
5.6.5 Any issues raised under 188.8.131.52 that are concluded within the Sign Off Period shall not affect
the expiry of such period nor the Client’s deemed acceptance of the Services at that time unless
otherwise expressly agreed by TS. If such issues are still being concluded at a time when the Sign
Off Period would otherwise have expired TS reserves the right to reconsider its decision to treat them
as falling under 184.108.40.206 and at its option to treat them as falling to be dealt with under 220.127.116.11
thereafter. In such circumstances payment of the final invoice shall immediately become due and
5.6.6 Following payment in full of the final invoice and of any such further sums as may be due as a
result of issues raised under 18.104.22.168 the site shall be put live.
5.7 Where the Client is populating its own site with content, TS shall, without prejudice to the provisions
of clause 5.6, be entitled to invoice all remaining development costs for the project (save only as to
any specific deployment costs) at the point in time that the site is made available to the Client for
5.8 Where blocks of hours are purchased in advance, these are valid for 12 months from the date of purchase. Any such hours unused by the Client at the expiry of the twelve month period are lost and may not be carried forward to any subsequent period.
5.9 If TS shall be asked to supply any equipment or software to the Client the Client must pay that element of
the Price in full with the order or purchase order as the case may be, and TS shall be under no obligation
to procure or supply any such item until payment therefor is received in full.
5.10 Where TS either buys or renews on behalf of a Client a domain name, an invoice for the price thereof
shall be sent to the Client two months in advance of the expiry of the name. No purchase or renewal will
be made until payment therefor is received in full and the Client expressly agrees and understands that
any delay on its part in making such a payment may prejudice its chance to purchase or renew the name,
and that TS shall not be liable to the Client as a result thereof.
6. Additional costs
6.1 The Client must, on request, pay any additional cost to TS for supplying the Services caused by:
any breach, default, delay or variation (in TS’s sole opinion) by the Client of its requirements or
obligations under the Contract or these Conditions; any requirement by the Client that TS provide
its Services in a manner (including as to the order in which TS implements the elements of the
Contract) that is other than TS’s usual workflow arrangement; any factor beyond TS’s reasonable
control; any change in the dates of the supply of the Services which the Client requires; or any
delay caused by the Client’s instructions or the Client’s failure to give TS adequate information or
instructions when the order has been accepted or at any other time including in particular and
without prejudice to the generality of the foregoing, any charges for the use of stock photographs or
6.2 Without prejudice to 6.1 TS specifically reserves the right to amend the Price if the time spent on
the contract as a whole or on any part thereof that was costed as a separate item or development
stage in the Proposal exceeds by at least ten per cent the time either forecast to be spent or
actually spent by TS thereon.
6.3 Any amount due under this clause may be invoiced as an interim invoice due and payable within 14
7.1 The parties acknowledge that the Contract does not have the effect of transferring the ownership of
any intellectual property rights.
7.2 Any intellectual property owned by either party and required for the performance by the other party
of its obligations under this Contract shall be licensed to that other party on a non-exclusive, royaltyfree
basis for the purpose of fulfilling that party’s obligations under this Contract and for the Term but
not further or otherwise.
7.3 Subject to Clause 7.1, the Client acknowledges and agrees that TS will own all intellectual property
in connection with TS’s materials and that all other intellectual property in materials produced or
created by TS or on its behalf or provided by TS will remain permanently with TS regardless of
whether such material is in its original form or in a form modified for the Client’s use.
7.4 Subject to the Client not being in breach of this Contract, TS grants to the Client a non-exclusive
royalty-free licence to use the materials for the Term.
7.5 The Client may not modify TS’s materials for any purpose without the prior written consent of TS
save only in relation to modification of software licensed to the Client by TS to the extent that such
modification cannot be precluded by Section 296A of the Copyright Designs and Patents Act 1988.
7.6 The Client will procure for TS a licence on a non-exclusive, royalty-free basis, to use any existing
intellectual property owned by a third party and required for the performance by TS of its obligations
under this Contract and for the period during which the use of those rights by TS pursuant to this
Contract is required.
7.7 TS shall be entitled to include in the code of, and to display on, any site that it designs and/or
develops a reference crediting TS’s involvement with the site’s creation and maintenance (as
appropriate) and where relevant this shall include a link to TS’s site.
8.1 TS is not liable to the Client because of any representation (unless fraudulent), or any warranty
(express or implied), condition or other term, or any duty at common law, or under the express terms
of the Contract, for:
8.1.1 any loss of profit, business, contracts, opportunity, goodwill, revenues, anticipated savings,
expenses, costs or similar loss; and/or
8.1.2 any indirect, special or consequential loss or damage (whether for loss of profit or otherwise);
whether caused by the negligence, breach of contract, tort, breach of statutory duty of TS, its
employees or agents or otherwise arising out of or in connection with the Contract.
8.2 Any other liability of TS to the Client in contract, tort, breach of statutory duty or otherwise arising
out of or in connection with the Contract, is limited to the value of the contract.
8.3 TS has no liability whatsoever under the warranty given in Condition 8.2 unless the price for the
Services has been received by TS in full.
9.1 Each party may use the confidential information of a disclosing party only for the purposes of this
Contract and must keep confidential all confidential information of each disclosing party except to the
extent (if any) the recipient of any confidential information is required by law to disclose the
9.2 Either party may disclose confidential information of the other party to those of its employees and
agents who have a need to know the confidential information for the purposes of this Contract but
only if the employee or agent executes a confidentiality undertaking in a form approved by the other
9.3 All documents and other materials containing confidential information of either party will be returned
to that party immediately upon completion of the Services.
9.4 The parties’ obligations to keep information confidential will survive the termination of this Contract.
10.1 TS warrants that the Services will be performed with reasonable skill and care. All other warranties,
conditions or other terms implied by statute or common law are excluded to the fullest extent
permitted by law.
10.2 TS will have no liability to the Client for any loss, damage, costs, expenses or other claims for
compensation arising from any input material or instructions supplied by the Client which are
incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their
late arrival or non-arrival, or any other fault of the Client.
10.3 Where any valid warranty claim is made in respect of any Services, TS can choose either to reperform
the Services to the extent necessary to make good any defect free of charge or to grant
credit to or refund to the Client the price (or a proportionate part of the price) at TS’s absolute
discretion, but TS will have no further liability to the Client under the warranty.
10.4 Any hardware, equipment or software sourced from a third party on your behalf is provided subject
to the manufacturer’s or producer’s own licence terms and warranty provisions, to which your
attention is specifically drawn. TS offers no direct warranty in respect of such items. In the event of
such a warranty claim, TS may at its discretion direct you to return the item direct to the manufacturer
for repair or replacement, which shall be by the manufacturer at its option and in accordance with its
11.1 TS may terminate the Contract in the event that:
11.1.1 the Client fails to pay any amount to TS due under this Contract and does not make that payment
within 28 days after receiving notice requiring the Client to do so;
11.1.2 the Client fails to perform any of the obligations on its part to be observed or performed pursuant
to this Contract and such failure is not remedied by the Client within 28 days after receipt by it of a
notice in writing requiring the default to be remedied; or
11.1.3 the Client fails to perform any of the obligations on its part to be observed or performed pursuant
to the on-line conduct policy and such failure is not remedied by the Client within 28 days after receipt
by it of a notice in writing requiring the default to be remedied; or
11.1.4 any of the warranties or representations made by the Client contained in this Contract are in TS’s
reasonable opinion false or inaccurate in any material way.
11.2 Either party shall be entitled to terminate this Contract forthwith by notice in writing to the other if
the other party shall:
11.2.1 commit any material breach of any of its obligations under this Contract which (in the case of a
breach capable of being remedied) shall not have been remedied within 28 days after receipt of a
written request so to do;
11.2.2 pass a resolution for winding-up (otherwise than for the purpose of a bona fide scheme of solvent
amalgamation or reconstruction) or a court of competent jurisdiction shall make an order to that
11.2.3 make any voluntary arrangement with its creditors or become subject to an administration order;
11.2.4 have a receiver or administrative receiver appointed;
11.2.5 cease or threaten to cease to carry on business.
12 Insolvency of Client
12.1 TS may upon written notice to the Client end the Contract: if the Client is an individual and he dies;
or he has a receiving order made against him, or commits an act of bankruptcy or makes any
arrangement with his creditors; if the Client is a company if it calls a meeting of its creditors; or it goes
into any liquidation; or it has a receiver appointed over any of its assets or has an administration
order made against it; or it makes any arrangement with its creditors; or if TS has reasonable
grounds for suspecting that the Client is about to undergo any of the above events. In addition, any
price or part of the price in respect of Services already performed will immediately become due and
13 Force Majeure
13.1 TS is not liable to the Client for any failure or delay in performance of its obligations under the
Contract which is beyond its reasonable control including any labour disputes between TS and its
14.1 Each Contract for the Services is for the Term set out in TS’s Proposal (or as otherwise agreed in
writing). If no period is provided for, then either party may terminate the Contract at any time by
giving not less than one months’ written notice to the other.
15.1 The Client covenants not directly or indirectly to solicit or entice away from or offer employment to
any of TS’s employees who were engaged on performing the Services or with whom the client had
contact during the Term and for a period of one year after the completion of the Contract.
16.1 Any notice required by this Contract to be given by either party to the other shall be in writing and
shall be served personally or by sending it by pre-paid post to the address of the other party or to
such other address as that party shall notify in writing to the other party as their address for service.
Notices may not be served validly by facsimile or e-mail.
17.1 Any waiver by TS of any breach of these Conditions or a Contract by the Client will not be treated
as waiving any subsequent breach of the same or any other provision.
18 Entire Agreement
18.1 These conditions and the documents referred to in them, set out the entire agreement between the
Parties and supersedes any previous agreements between the Parties relating to the subject matter
of these conditions. The Client acknowledges that in entering into these conditions, it has not relied
on any representation, warranty, agreement or statement not set out in these conditions and that (in
the absence of fraud) it will not have any right or remedy arising out of any such representation,
warranty, agreement or statement and that its only remedy for breach of these conditions is for
breach of contract under the terms of these conditions.
18.2 TS reserves the right to amend these terms and conditions at any time without notice.
19 Law and Jurisdiction
19.1 English law governs these conditions and each Contract and the Parties agree to the non-exclusive
jurisdiction of the English Courts.
Hosting Services the internet hosting services to be supplied by TS (if appropriate) as agreed in writing
between the Parties
Price the price to be paid by the Client to TS for the Services in accordance with clause 5
Proposal the document or documents howsoever they shall be described produced by TS
setting out TS’s proposals for meeting the Client's objectives
Services the services to be supplied by TS as detailed in the Proposal
TS Tell Systems Limited Company Number 5877469 whose registered office is at
33 Looe Street, Plymouth, Devon, PL4 0EA
Term the period between the commencement of the Services and the conclusion of this
Contract whether under clause 5 or otherwise in accordance with these conditions