Kentico Press Release

26/07/2011

Kentico Software has announced, effective July 1, that the company is extending customer service to include 24/7 technical support accessible worldwide, any time of the day by email or phone. Customers with mission-critical projects will also be able to choose premium support guaranteed by an industry-leading Service Level Agreement.

The 24/7 support will be available to all Kentico clients with a valid maintenance contract at no extra fee. Response time guarantee and other premium options will be available as an optional add-on with the Service Level Agreement.

“With more than 6,000 websites across 84 countries running on Kentico CMS, we need to be available for customers at any time. Moving to 24/7 customer service is the next logical step in our continuous commitment to provide industry leading enterprise-class customer service,” said Petr Palas, CEO at Kentico Software.

”During the last year, we answered 95% of all incoming support requests within 24 hours. What we are very proud of is that two thirds of all incoming support requests were answered within the first 3 hours.” said Juraj Ondrus, Customer Care Manager at Kentico Software. “With 24/7 support, we will be even faster,” he adds.

 “To better accommodate the worldwide time zones, I am proud to announce the opening of our new Seattle (WA) support office. This new office will be staffed by our Kentico Support Engineers and Consultants. Regardless of whether a Kentico CMS customer or partner is working with our new U.S. support staff or the European headquarters, they are guaranteed to receive their support from a trained Kentico Engineer in a timely manner.” says Eric Webb, President of US Sales and Operations.

More information about extending the support service is available here.